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Wednesday, September 05, 2012 - Doak scores rare "three-peat"

Residents, families, staff recommend long-term care center

STEAMBOAT SPRINGS, September 4, 2012 – It has been a year of recognition for the Doak Walker Care Center. The latest honor, two third-straight Excellence in Action Awards from My InnerView, was announced this week.

My InnerView conducted satisfaction surveys among the workforce and customers – residents and family members – at 5,466 long-term-care centers nationwide. Doak Administrator Lee Dickey said the DWCC was one of only 83 centers to receive top marks from both groups surveyed, and one of only 12 to achieve this distinction three years running.

“One-hundred percent of our residents and families, and 98 percent of our employees gave positive responses and recommended the Doak as a place to live and work,” Dickey said. “To score a ‘three-peat’ on this survey is extremely rare and gratifying.”

In Colorado, the Doak was the only skilled nursing center to achieve the excellent rating for both customers and workforce in 2012. Eight other centers in the state were recognized for attaining high marks in one of the two categories.

The Doak’s “three-peat” in both categories is an achievement unmatched by any center in Colorado.

Earlier this year, the Doak was listed by U.S. News and World Report as one of the “Best Nursing Homes in Colorado” for the second-straight year. The center also received 5 stars, the highest overall rating, from the federal government's Centers for Medicare and Medicaid Services.

On the statewide level, the Doak received a perfect score of zero deficiencies in the annual unannounced inspection conducted by the  Colorado Department of Health in July. The average number of deficiencies cited among Colorado nursing homes in 2012 is 12.4.

“I attribute these successes to the incredibly caring people who work here, the intergenerational program with GrandKids Child Care Center, and the Eden Alternative model of care, which we embraced in 2005,” Dickey said.

“The Eden Alternative is dedicated to changing the culture of nursing homes through the development of meaningful relationships between residents and staff,” Dickey explained. “Our focus is on making life worth living by working toward eliminating loneliness, helplessness and boredom.”